Planning & Action

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Decisions. Decisions. And decisions.

Lately, I have come to the conclusion that life is all about taking decisions and making choices. At each crossroad, we have to evaluate plus/minus, advantages/disadvantages, pros/cons, etc. and decide from the choices infront of us.

Being in a pseudo-creative profession, I have faced such situation quite a few times and every time I get perplexed by myriad of choices to start with. For example, when trying to solve a new problem, I tend to choose unfamiliar, complex, and fancy methods, as I like to learn new things. However, this has always proved to be detrimental to my productivity. It takes time, lot of time, to fully comprehend the output of the new fancy method for my specific problem. In the end, I have to revert back to the methods that I already know and improvise to meet the timeline.

So, one thing that I have learned through this process is that you have to start with something that you know already. Being in a familiar territory, you have more control on the output. Secondly, it forces you to be creative with what you already know, and to incrementally improve your skill set to solve the problem.

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Being a student for more than two decades, I always believed that listening to music helps me to concentrate more on my studies and research. But the habit of multitasking didn’t stop here. Multitasking also led me to believe that I can watch TV while studying. Soon I was watching TV, and doing my work on my laptop while having conversations with friends at the same time. Did I save time? No. Did I produce quality work? No. Was my learning affected? Yes.

Why do we believe that we can perform multiple tasks at the same time without any hindrance to learning? Does multitasking really exist? Is it really beneficial for students? Here is where most of the students go wrong. They don’t understand how exactly multitasking works in their brain, when to do it, when to avoid it and how to make the best use of it.

The illusion of simultaneousness in multitasking

Multitasking refers to simultaneous/concurrent processing of two or more tasks. Please take note of the word ‘simultaneous’ as it plays important role in our understanding of multitasking. Technically, ‘simultaneous’ means at the same instant of time. But now in context of multitasking, it is also used in short for ‘perceived simultaneousness’ or ‘illusion of simultaneousness’. Now you would ask, why? Because most of the time multitasking involves context switching, which means that only one task is performed at an instant of time but the tasks are constantly juggled/switched giving the illusion of simultaneousness.

So, how does it affect us?

Your brain cannot process two relatively different thoughts simultaneously. It makes heavy use of context switching between different thought processes. Surprised? But it’s true. Whenever your brain switches from one task to another, it saves the current state of the task so you can come back to it later (somewhat similar to ‘hibernation’ in Windows machines). So, in essence your brain is processing information in serial order and not in parallel fashion. These context switches are not free. They cost time and perhaps more. The time costs are directly related to your familiarity with the task. Thus, when you are doing complex unfamiliar tasks, you are actually taking more time to finish them by constantly switching between them than if you had done them sequentially.

Multitasking and learning

As we learned just now that the time costs for context switching increases with the complexity and unfamiliarity of the tasks, we can easily conclude that multitasking hinders learning. Why? Because learning involves delving into unfamiliar territories which is not favorable for context switching. So, it takes more time to finish the learning task. Secondly, the available ‘attention’ resource is limited at any instant of time. A learning task requires more attention and you might compromise its requirement if you are multitasking it with other tasks that compete for your attention. Even my computer hangs when I switch between different windows too fast. It needs some time in between not only to switch the context but also to come to a ready state. Similarly, your brain takes time to come to a ready state after context switching and if you switch too fast, you might not be able to concentrate on learning. Same goes for tasks that require creative thinking and imagination.

In my personal experience, multitasking leaves me unsatisfied with my work except when I am doing trivial or repetitive tasks and the goal is just to finish the tasks rather than learning something new. When the goal of a task includes learning, e.g., reviewing research papers for publications, I find it efficient to do the tasks one at a time. Serial execution also gives me satisfaction as I get enough time to absorb what I learned and to think about new ideas.

Multitasking and students

Two main aspects of multitasking are context-switching and attention resource. From what I have read, my conclusion is that multitasking, in general, should be avoided, especially by students. The goal of a student is not just to get things done but to learn new concepts and develop the thinking process. But while multitasking, different tasks compete for the limited resources in your brain and thus, there is no room for learning and thinking. Agreed that brains of younger people are better capable of switching contexts efficiently than those of grown-ups but too much of context switching is going to decrease your attention span and your ability to concentrate, in long terms. In habitual multitasking, your brain gets into a habit of being in hyperactive state whenever you take up a task to finish and it diminishes your ability to focus and concentrate on the task at hand.

If multitasking is inevitable, then it should be planned in a way that requires less context switching and makes best use of your available attention at the moment. Don’t ask me how. I am still trying to figure it out. Also, it is said that if the tasks are drawing resources from different parts of the brain then it doesn’t affect our performance. For example, I have experienced a few times that music helps me concentrate better. It might be because that particular music doesn’t require much of my conscious attention and that’s why context switching might not be happening, or it might be that I focussed my attention completely on the task at hand that I didn’t notice any phonetic distractions. I don’t know the answer but I am eager to find out.

Now, I have become more conscious of how I perform a task or multiple tasks. I first try to recognize the type of tasks I want to do. Do they require my full attention? Do they require me to concentrate and think? Are they trivial tasks? Are they familiar tasks? Are they repetitive tasks? Based on these questions, I decide whether I should perform more than one tasks at the same time or do them sequentially. Being a graduate student and having most of the ‘to-do’ tasks related to my research, the option that comes more often is sequential processing instead of multitasking.

Even if you are not a student, I would suggest you to check your multitasking habits and see if it helps or hinders your growth. As I have said earlier too, we are always learning and my experience says that multitasking hinders learning. In the end, it is upto you to decide if multitasking is for you or not.

Also read

  1. Is multitasking more efficient?
  2. The multitasking generation – Claudia Wallis
  3. Multitasking wastes time and money – Megan Santosus
  4. Multitasking makes us stupid – Kathy Sierra
  5. How not to multitask – Leo Babauta

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We are social animals. We cannot survive alone. We develop relationships to grow and prosper. In each relationship we are branded, sometimes without us knowing. Agree or not, but every day we are marketing our personal brand, ‘Me Inc.’, in personal and professional worlds. Everything we do is either enhancing or damaging our brand. The simplest way to improve the brand image is to keep the promises we make. It is easy to say, but difficult to do. It is even harder to deliver more than promised. In the previous post, we discussed about why we tend to make promises that we cannot/don’t intend to keep.

Promises may fit the friends, but non-performance will turn them into enemies. – Benjamin Franklin

A promise gives other person a basis to expect something humanly tangible from you. He is then less worried about the uncertainties and this makes him at ease to some extent. But if you want to rise beyond expectations, over deliver.

Why to deliver more than promised?

1. For personal satisfaction: I try to keep promises I make. That makes me a responsible person. But there is nothing unpredictable in it. Fun is when I over-deliver and exceed the expectations. Whenever I deliver more than promised, I feel good for doing a quality job, and my confidence gets a boost. Moreover, my ‘extra’ efforts are recognized and appreciated by others.

2. To gain trust: Once people around you know that you put in extra efforts to deliver beyond expectations, they start trusting you. They will stick with you as long as possible since they know that at the least they are going to get what is promised. I am a vegetarian and I face problems when I go out to dine because of limited choices. But in a few restaurants, they understand my plight and offer me more options than stated on the menu. So, I visit those restaurants more often.

3. To take relationships to the next level: Delivering more than promised makes you extraordinary. You not only gain trust but also win a following. You create evangelists for your brand. Why people love Google, Firefox and Apple so much? Why their users become their marketers too? It is because they deliver more than what other search engines, internet browsers, and personal computers offer. The relationship between them and their users has advanced to the next level. Please find me a user who is not happy with them.

Have you ever under-promised and over-delivered? Do you put extra efforts to rise above expectations?

However, sometimes we are not able to keep our promises, even if we want to. After all we are humans. Things do go wrong and mistakes happen. It is important to remember that mistakes are allowed provided we accept and don’t repeat the same.

What to do if we could not keep our promise?

Instead of hiding, ignoring or lying about it, if we just communicate and accept it openly, we can still maintain the relationship and not lose the trust.

- Accept it. Tell the truth. Move on.

- Learn from your mistake or keep your mouth shut next time.

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Promises raise others’ expectations. And you have to work hard to live up to the expectation. It becomes a threshold that you have to cross to attain a good credibility and trust, if you care.

Promise less, deliver more. That should be the mantra of life. I promised a lot in my Ph.D. proposal but I think I will not be able to deliver the same given that I have only couple of more months left to graduate.

So why don’t we promise less and deliver more? After all, people remember what you deliver (especially, if it is more than they expect) rather than what you promised (unless you don’t fulfill them).

What is a promise?

an express[ed] assurance on which expectation is to be based” – Dictionary.com.

- A mission statement of a company is a promise they have made to their customers, e.g., Walt Disney – “To make people happy.
- A thesis proposal is a promise you make to your area of research and your committee members.
- A job announcement is a promise to the future employee about work opportunities.
- A banknote is a promise to pay the bearer that amount of money.
- A political agenda is a promise by a politician or a political company to the people.

Promises are the keys to start and maintain a relationship.

How much you care about a relationship is measured by how much you deliver to fulfill your promises. Promises need not be big. You have started a relationship, even when you make a small promise. To maintain that relationship, all you have to do is to keep your small promise.

But still we see people making big promises and not delivering. It jeopardizes the relationship. Credibility and trust is put on stake.

Why do we promise more than can be delivered?

1. Short term gains

- Promises are made to gain approval, to impress, or to please (to win election, to get a grant, to close a deal).

2. Wrong notion of available resources (or capabilities)

- Promises are made without estimating how much and when they can be delivered (product release, project/thesis proposals).

3. Can’t say no

- Promises are made because we don’t know how to say ‘no’ in a ‘non-hurting’ way.

If promises are not fulfilled, employees move to other companies, new employees are hired and old ones are fired, new collaborations are made breaking the old ones, new friends are found replacing the old ones, new relationship is sought replacing the old one.

Promises are responsibilities you take upon yourself setting an expectation bar. If we are not careful with them, they can lead to a lot of stress and disappointments. Remember,

For every promise, there is price to pay – Jim Rohn

Have you promised more than you could deliver? What price did you pay for it?

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